Lost / Stolen Order

If your Love2shop Gift Card has been lost or stolen then please call our 24/7 automated telephone service on 0344 770 9015 immediately. There is an £8.90 charge for replacement cards that will be deducted from the balance of the card prior to despatch.

If you have lost any other gift cards or gift vouchers we are unable to offer a refund or replacement for those items. Once gift cards and vouchers are sent from our depot we are unable to track whether they have been used or not. For this reason we are unable to offer refunds or exchanges on any gift cards or gift vouchers that are lost or stolen whilst in your possession.

When ordering products from our website we offer a variety of delivery options in order to benefit our wide range of customers. We recommend that you choose a secure signed for delivery option such as DX Secure or Royal Mail Next Day Special to ensure any orders placed with highstreetvouchers.com are fully insured up until the point that you receive them.

If you are concerned about losing or having your gift vouchers stolen then you may be interested in purchasing Love2shop Gift Cards which can be easily replaced in either of these circumstances.


Got another Question?

Please visit the FAQ's section where we should be able to answer any of your queries.

Still unsure? Contact our Customer Support Team who will be happy to help.

Love2shop Cards are issued by Park Card Services who are authorised and regulated by the Financial Conduct Authority. FRN reference: 900016. All trade marks are owned by Appreciate Limited or a subsidiary thereof. Full card terms and conditions can be found at www.flexecash.com.

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