Help with your questions
If you have any questions take a look at our FAQs section below. If you can't find the answer, please contact us.
About My Order
All orders up to the value of £500 can be sent to an alternative UK delivery address.
Unfortunately not, you will need to place separate orders.
There is a maximum order value of £5,000 for individuals and £10,000 for businesses.
No, you must place your order separately. Don’t worry, if you add gift cards/vouchers to your basket they will still be there when you have completed your purchase for your digital gift card.
If you are buying a Select Digital Gift Card the full list of retailers can be found here.
Please check that the name and address used to create the account matches the billing details registered against your debit/credit card.
Please be aware that next day delivery is only available for orders accepted by 1pm, Monday-Thursday (excluding Bank Holidays). For Royal Mail 1st class delivery please allow at least 3 working days (longer during peak periods). If this time has passed, please contact our Customer Support Team.
Contact our Customer Support Team.
Unfortunately we are unable to amend any orders or delivery addresses once placed due to the speed at which we pack and dispatch orders.
Next day delivery is available for orders accepted by 1pm, Monday to Thursday. If you placed an order, or your order was accepted, outside this time you won’t qualify for next day delivery.
All orders are subject to administration checks. When you place an order we will send you an email to acknowledge your order. Once your order has been through the administration checks you will receive another email to tell you that your order has been accepted. Occasionally, this can take some time so your order may not have been accepted before 1pm.
The DX service is not available for PO Boxes and the following postcodes. If you select this service using one of the post codes below then your order will be delayed.
|Isle of Man||IM1–IM9, IM86-87, IM99|
|Northern Ireland||BT1-BT60, BT67-BT71, BT74-BT82, BT92-BT94|
|Republic of Ireland||Dublin 1 – Dublin 24 (Business addresses only), ROI Non-Dublin (Business addresses only)|
|Scotland||AB35-AB38, FK18-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH17-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3|
Love2shop Plastic Gift Cards and Love2shop Paper Vouchers
Please check the list of retailers which accept the Love2shop Plastic Gift Card. If the retailer is listed, contact our Card Services Team with the name of the retailer and store address so we can investigate this further for you.
Please check the list of retailers which accept the Love2shop Paper Voucher. If the retailer is listed, contact our Customer Support Team with the name of the retailer and store address so we can investigate this further for you.
If the amount of a proposed purchase is greater than the available balance, your card will be declined. You must inform the cashier that your purchase is greater than the balance on the Love2shop Plastic Gift Card and ask to pay the difference by cash or another payment method acceptable to the retailer first.
Depending on the retailers own refund policy, the store may either credit the refund amount back to your card or issue their own store vouchers/gift card/credit note.
No, change will not be given if the value of your purchase is less than the value of the vouchers you are spending.
No, Love2shop Paper Vouchers can only be spent in-store.
You will receive a receipt, by email, 24hrs after your order has been dispatched. This contains the VAT number and the VAT value of your order.
Log in to your account and select ‘order history’ to display your receipt.