Help and FAQs

If you have already placed your order, you can track its progress online.

For queries about new or existing orders, you may find our FAQ's section useful

Customer Support

If you're experiencing difficulties placing an order, would like to ask a question about our products and services or have a query about an existing order contact our Customer Support Team.

Tracking details for your order can be retrieved by logging in to your account and viewing order history. Please note, delivery information is not available for orders despatched via Royal Mail 1st Class post.


By email

By post
Customer Support Team
Valley Road
CH41 7ED

Our best-selling product

Love2shop Vouchers

Love2shop Vouchers

Love2shop Vouchers can be
spent in over 20,000 stores

Choose from a huge range of gift cards & vouchers

If you're a non-UK resident looking to buy gifts for a friend or relative in the UK, you can choose from our range of gift vouchers and gift cards and have them delivered direct. This includes a free personalised greetings card, so the recipient knows who to thank.

We accept payments from 30+ countries  

Calls to 0844 numbers will cost 7p per minute plus your phone company access charge. Calls to 0845 numbers will cost 5p per minute plus your phone company access charge.

Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.