Terms and Conditions
This site is owned and operated by Park Retail Ltd, ("PRL"), (Reg. No. 402152). Registered Office: Valley Road, Birkenhead. CH41 7ED. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us on info@highstreetvouchers.com.
These terms & conditions set out the basis on which you visit and use our website and purchase vouchers. Please read them carefully as they contain important information.
GENERAL TERMS AND CONDITIONS
1. Ownership of Rights
All rights, including copyright, in this website are either owned by or licensed to PRL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of PRL. You may not modify, distribute or re-post anything on this website for any purpose.
2. Accuracy of Content
PRL has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website and at the discretion of PRL. All prices are displayed inclusive of VAT. PRL shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
3. Damage to your Computer
PRL makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. PRL shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
4. Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. PRL shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
5. Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
6. Ordering Errors
You are able to correct errors on your order up to the point at which you click on"submit" on the final page of our ordering process. Mistakes made after clicking on"submit" cannot be rectified.
7. Proof of Identity
We reserve the right to ask for proof of Identity from any customer and suspend their account until satisfactory documentation is provided. All information supplied when registering with the site MUST be accurate and complete in all respects. In particular if using a credit or debit card, the Cardholder's name and address MUST be the same as the name and address used when registering with the site. Orders greater than £175.00 in value can only be delivered to the statement address registered to your credit/debit card. If the address does not match the payment will be declined. Where an account is suspended, customers should contact Customer Services.
8. Delivery Charges
View all information on delivery charges, banding and tracking here.
If the delivery address that has been entered into the website has multiple occupiers, such as a block of flats, we cannot be held liable for the loss of the vouchers once a signature has been obtained for the Special Delivery at that given address.
9. Policy for Replacement Vouchers due to Non Delivery
If an order has been lost or stolen, customers should contact Customer Services. If the order was placed using Royal Mail Special Delivery or Secure Mail Services then replacement vouchers will be issued promptly.
If a non-delivered order was placed using First Class Post then the below process applies:
a) Customers must contact Customer Services informing them of non delivery. An investigation will then begin between Customer Services, Royal Mail and our Voucher Redemption Dep't.
b) If after 5 days, the customer still requires their vouchers, then they will be asked to place another order on the website using Special Delivery and we will pay the delivery charge. If after 60 days we discover that the original vouchers have been lost/stolen, we will issue a full refund up to the value of the original order placed.
c) If the customer does not require replacement vouchers then we will still need to undergo an investigation with Royal Mail and our Voucher Redemption Dep't. This process will take up to 60 days. If after 60 days we are satisfied that the vouchers have been lost/stolen then we will refund the value of the order.
10. Acknowledgement and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email to confirm receipt of your order. At this point the contract for our sale and your purchase of the goods shall be made on the terms set out herein and the contract shall be formed at the place from which our acceptance email is sent to you. If you have not supplied us with your email address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. You may print this page from the website to be kept for your own records.
Please be advised that we are at liberty to decline any order placed either on the website or over the phone, and are not obliged to provide a reason why this decision has been taken.
We are committed to creating a safe online environment for all of our customers and understand that it is an offence to sell age rated products to someone who is below the legal limit. By placing an order for a product where an age restriction warning is displayed, you are confirming that you are over the required age.
11. Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of PRL or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
12. Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
13. Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
14. Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. PRL makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.
15. Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.
16. Love2shop Gift Cards
Click here to see our Terms and Conditions for Love2shop Gift Cards.
17. Re-sale
Vouchers and/or Cards may not be re-sold on any internet site such as eBay, Gumtree or any other similar site.
SECURITY AND PRIVACY
Just how safe is shopping on the Internet? We believe that shopping online at highstreetvouchers.com is just as safe as shopping in the High Street.
Here's why: We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key.
Your security and peace of mind are of the utmost importance to us and we are constantly striving to safeguard them. Privacy Policy PRL utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to other third party companies for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.
Cookies - what is a cookie?
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the features on our site. If you wish to turn off our cookies, please type 'Cookie' in the index of the 'help' facility in your browser, but please note that turning off cookies may limit your use of our website.
If you have set your computer to reject cookies you can still browse our site anonymously until such time as you wish to register for our services. For further information on cookies please visit www.aboutcookies.org or www.cookiecentral.com
Our website makes use of cookies Visitors to our websites are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. We also use cookies to make it easier for you to use and complete certain facilities on the site. Any visitor to one of those facilities will be sent a 'session' cookie (which lasts only for your visit) that enables you to use the facility. You do not need to allow your browser to accept cookies in order to browse much of our websites or to access many of our services. Most browsers allow you to turn off the cookie function. Computer viruses are not passed through the use of cookies.
Display advertising
highstreetvouchers.com uses Google advertising to show online adverts to people who have previously visited the website. If you don't want to see these ads you can opt-out by visiting the Google Ads Preferences Manager.
Data Protection
By placing an order with us and/or giving data to us you confirm that you understand and agree that the information you provide will be held on a Park Group database and that it will be shared by all companies within our Group. A full list of those companies is available by writing to the Data Controller, Park Group plc, Valley Road, Birkenhead, CH41 7ED. Park Group plc shall be the data controller for the purposes of the Data Protection Act 1998.
The information you provide will be used by us and any necessary third parties to provide you with the goods and services you request.
Companies within the Park Group would like to contact you for customer care purposes, or to keep you informed about the latest offers, promotions, prize draws, and competitions, using post, telephone, e-mail, SMS and any other appropriate means including new technology. If you wish to be contacted via email or SMS, please provide us with your e-mail address and/or your mobile telephone number as appropriate.
If you do not wish to be contacted by highstreetvouchers.com or any other Park Group subsidiary, for marketing purposes please either call us on 0845 71 71 111, email us on info@highstreetvouchers.com or write to: highstreetvouchers.com Customer Care, Valley Road, Birkenhead, CH41 7ED
Gift Voucher Terms and Conditions: The list of retailers who accept Love2Shop Gift Vouchers may change from time to time and retailers listed may withdraw from the scheme at any time.
Vouchers other than Love2Shop Gift Vouchers may have restrictions on their use, over and above these terms and conditions, which are printed in the terms and conditions of usage on the voucher. Under the retailer's name, these additional terms and conditions shall fully apply to all such vouchers as if they were included in these terms and conditions. If you require further details of voucher terms and conditions, please email Customer Care.
Gift vouchers bought on this website can only be exchanged for goods in pounds sterling.
Vouchers can only be exchanged for goods at the business for which it was purchased, unless otherwise stated on the voucher.
Love2shop Vouchers Prizedraw
Prize draw Terms and Conditions:
1. Only one entry per person. 2. For the name and post town of the winner, send a SAE to HSV monthly prize draw winner, Valley Road, Birkenhead, CH41 7ED UK. 3. There is no obligation to order to enter. 4. Employees of Park Group and their families are not eligible to enter. 5. By entering our prize draw, acceptance of the rules is implied. 6. We reserve the right to substitute any of our prizes for equal or greater value. 7. No correspondence will be entered into regarding the draw. 8. No cash alternative is available. 9. Closing date is 12pm on the last day of every month. The winner will be drawn at random from all entries received within 2 weeks after the closing date of the prize draw. 11. We will let the winner know within 1 month of the prize draw. 12. By entering the prize draw you are giving your permission to be contacted by any member of the Park Group for marketing purposes.
