Help & FAQ's:
Providing a great service to our customers is our number one priority here at highstreetvouchers.com. We offer a fast and efficient ordering and delivery service to ensure your vouchers arrive on time.
If you have any questions, take a look at our FAQ section below. If you can't find the answers to your questions, please contact us.
Please note that our maximum order value is £2,500 per order, excluding postage and packing.
Frequently Asked Questions
Q. Can I have vouchers delivered to my friends and family?
A. All orders under £75 can be sent to an alternative delivery address.
Q. Is there a limit to how many vouchers I can buy?
A. We currently have a maximum limit of £2,500 per order.
Q. How much do I have to pay for delivery?
A. See our delivery charges for details.
Q. I have tried to order using my debit and credit card and neither work. Why could this be?
A. Please check that the name and address on the order are the same name and address as the registered card holder. If not, then the card will not be accepted.
Q. The Gift Vouchers or Gift Cards i ordered have not arrived. What should i do?
Please view our policy on Replacing Non Delivered Gift Vouchers.
Q. How do I order extra gift voucher wallets?
A. Please email Customer Care - to request up to a further 10 gift wallets to be despatched to you.
Q. Will I receive a VAT receipt?
A. Yes, this will arrive with your vouchers.
Q. I can't enter my address. Why might this be?
A. If you are having difficulty entering your address please email Customer Care so that they can help you.
Q. Why won't the system take my payment?
A. This could be due to various reasons. Please email Customer Care for further assistance.
Q. I didn't get a confirmation email for my order. Why not?
A. Your order may not have been processed. Please email Customer Care for assistance.
Q. I have lost or damaged my vouchers can you replace them?
A. We cannot replace lost or stolen vouchers. We may be able to issue replacement vouchers if they have been damaged, as long as the serial number is still visible. Please email Customer Care to discuss how to obtain replacement vouchers.
Love2shop Gift Cards
Q. How do I activate my flexecash Love2shop Gift Card?
A. To Activate your Love2Shop card that you have purchased online through Highstreetvouchers.com please visit the flexecash website www.flexecash.com or call Customer Care on 08443750739
Q. I am having problems activating my flexecash Love2shop Gift Card via the flexecash website
A. Please call flexecash customer service care line on 08443750739
Q. Why do I need to activate my flexecash Love2shop Gift Card?
A. For security reasons all cards are despatched un-activated. To enable cardholders to use the card, these need to be activated prior to use.
Q. Can I use my flexecash Love2shop Gift Card if it is not activated?
A. flexecash Love2shop Gift Cards which have not been activated cannot be used.
Q. I wish to give the flexecash Love2Shop Gift Card as a present. Can it be activated at a later date?
A. flexecash Love2Shop Gift Cards must be activated by the cardholder through flexecash.com
Q. Does my flexecash Love2shop Gift Card have an expiry date?
A. Yes it does, this can be located on the card carrier and on the back of the flexecash Love2shop Gift Card.
Q. How long do I have to activate my flexecash Love2Shop Gift Card?
A. For added security, an expiry date has been added to all flexecash Love2Shop cards. We would therefore recommend that all cards are activated at least 12 months before expiry
Q. Can I top up the balance on my flexecash Love2Shop Gift Card?
A. Please call Customer Care for more info
Q. My flexecash Love2Shop Gift Card has a nil balance, what shall I do with it?
A. We advise that you retain the card as if you need to return goods the Retailer may wish to process your refund onto your card
Q. Part of my order is missing.
A. Call our Customer Care team on 0845 717 111 for assistance.
Q. What is the difference between Love2shop Gift Cards and vouchers?
A. With Love2shop Gift Cards any remaining balance on the card after a purchase can be spent at any redeemer stores.
Q. Where can I spend my flexecash Love2shop Gift Card?
A. Click here to view a list of Retailers
Q. I was unable to use my card at one of the retailers listed
A. To check if the retailer is listed to accept the flexecash Love2shop Gift Card, Click here to send us an email. Please click here to view a list of Retailers . If the retailer is listed please email us the details of the retailer and the store address so we can investigate further.
Q. How will I receive a refund if I return a product purchased using my flexecash Love2Shop Gift Card?
A. Refunds via retailers will be made onto your flexecash Love2shop Gift Card and if this facility is unavailable you may be presented with the Retailers own vouchers or store card.
flexecash is a trademark of Park Card Services who are Authorised and Regulated by the Financial Services Authority to issue e-money.
Love2shop Gift Vouchers
Q. Do Love2Shop Gift Vouchers have an expiry date?
A. For security reasons, Love2shop Gift Vouchers do have an expiry date, which equates to a minimum of 18 months validity.
Q. Can I spend my Love2Shop Gift Vouchers in the Republic of Ireland?
A. Love2Shop Gift Vouchers cannot be spent in the Republic of Ireland as the currency there is Euro and the vouchers are in Pounds Sterling.
Q. I have tried to spend my Love2Shop Vouchers in store and they have been refused. What can i do?
A. Please email info@highstreetvouchers advising them of the actual store you have experienced difficulty.
Q. Can I buy Love2Shop Gift Vouchers in any retail stores?
A. No, this service is not currently available. You can only purchase these on this website.
Q. Will I receive change from Love2Shop Gift Vouchers I spend in stores?
A. No. Change will not be given if the value of your purchase is less than the value of the vouchers you are spending.