Help

Providing a great service to our customers is our number one priority here at highstreetvouchers.com. We offer a fast and efficient ordering and delivery service to ensure your vouchers arrive on time.

If you have any questions, take a look at our FAQ section below. If you can't find the answers to your questions, please contact us.

Please note that our maximum order value is £2,500 per order, excluding postage and packing.

Frequently Asked Questions:

Q. Can I have vouchers delivered to my friends and family?
A. All orders under £40 can be sent to an alternative delivery address.

Q. Is there a limit to how many vouchers I can buy?
A. We currently have a limit of £2,500 per order.

Q. How much do I have to pay for delivery?
A. See our delivery charges for details.

Q. Do High Street Gift Vouchers have an expiry date?
A. For security reasons, Love2shop - The High Street Gift Voucher does have an expiry date, which equates to a minimum of 18 months validity.

Q. Can I spend my High Street Gift Vouchers in the Republic of Ireland?
A. High Street Gift Vouchers cannot be spent in the Republic of Ireland as the currency there is Euro and the vouchers are in Pounds Sterling.

Q. Can I buy High Street Gift Vouchers in any retail stores?
A. No, this service is not currently available. You can only purchase these on this website.

Q. Will I receive change from High Street Gift Vouchers I spend in stores?
A. No. Change will not be given if the value of your purchase is less than the value of the vouchers you are spending.

Q. I have tried to order using my debit and credit card and neither work. Why could this be?
A. Please check that the name and address on the order are the same name and address as the registered card holder. If not, then the card will not be accepted.

Q. How do I order extra voucher wallets?
A. Phone Customer Care on 0845 717 1111 - to request up to a further 10 wallets to be despatched to you.

Q. Will I receive a VAT receipt?
A. Yes, this will arrive with your vouchers.

Q. I can't enter my address. Why might this be?
A. If you are having difficulty entering your address please call Customer Care on
0845 717 1111 so that they can help you.

Q. Why won't the system take my payment?
A. This could be due to various reasons. Please contact Customer Care for further assistance on 0845 717 1111.

Q. I didn't get a confirmation email for my order. Why not?
A. Your order may not have been processed. Please call Customer Care for assistance on 0845 717 1111.

Q. I have lost or damaged my vouchers can you replace them?
A. We cannot replace lost or stolen vouchers. We may be able to issue replacement vouchers if they have been damaged, as long as the serial number is still visible. Please call Customer Care on 0845 717 1111 to discuss how to obtain replacement vouchers.

Q. How can I order more than £2,500 worth of Vouchers?
A. Please call Customer Care on 0845 717 1111 to discuss your requirements.