Delivery Information
What happens when I order?
1. When you have placed an order on HighStreetVouchers.com you will receive an order acknowledgment email with a Payment Reference.
2. When your order is accepted you will receive an order acceptance email advising that your order has been despatched (This must be before 2pm to qualify for Next Day Delivery).
3. Your order should arrive according to the delivery option you selected as detailed on your order acknowledgment and acceptance emails.
Please visits our FAQs if you have any further questions>>
About our delivery services
We use Royal Mail and DX Secure for Gift Voucher and Gift Card orders.
We highly recommend that you choose Royal Mail Special Delivery or DX Secure options as these services are fully insured & tracked.
Please see our Policy on Replacing Lost Gift Vouchers or Gift Cards.
Alternative Delivery Address
Want to send your gift vouchers direct to the recipient? When placing orders up to the value of £150, you can choose to have the it sent directly to the recipient. This includes the free personalised gift wallet.
To choose an alternative delivery address, simply select the option at the checkout when placing your order.
Royal Mail - Delivery Charges
| Delivery Type | Delivery Cost | Order Value |
|---|---|---|
| 1st Class* - up to 5 working days | £1 | £0 - £30 |
| Next Day Delivery** | £4.95 | £10 - £500 |
| Next Day Delivery** | £6.00 | £500+ - £1000 |
| Next Day Delivery** | £7.50 | £1000+ - £2500 |
*If you opted to have your vouchers delivered by 1st Class post we cannot be held liable for their non-delivery/replacement.
**On Confirmed Orders (2nd Email received) processed before 2pm (Mon-Thur)
DX Secure - Delivery Charges
| Delivery Type | Delivery Cost | Order Value |
|---|---|---|
| Standard Secure | £3.25 | £100+ - £500 |
| Mandatory Signature | £4.25 | £100+ - £500 |
| Mandatory Signature | £5.25 | £500+ - £1000 |
| Mandatory Signature | £7.25 | £1000+ - £2500 |
| Mandatory Signature | £12.50 | £2500+ - £3500 |
Orders placed by Secure Mail Services will require the recipient's signature upon delivery. Redelivery will be re-arranged if undelivered at the first attempt.
If you are ordering using DX Secure, then for Next day Delivery, your order must be confirmed (2nd Email received) by 2pm (Mon-Thur) and will arrive between the hours of 8am & 6pm. Please note that we cannot deliver on Saturdays, Sundays or Bank Holidays for any delivery option.
DX Secure is not available for the following postcodes - AB1, GY1-9, HS1-9, IM1-9, IV4-28, IV40-56, IV63, JE1-4, KA27-28, KW1-17, PA20-78, PH20-50 & ZE1-3