Delivery Information
We use Royal Mail Special Delivery and Royal Mail 1st Class for all gift voucher and gift card orders. Your order will need to be signed for upon delivery if the Special Delivery Service is chosen.
For orders placed by Special Delivery before 11am on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, we guarantee next day delivery.
For orders placed by Special Delivery after 11am on Fridays, or at any time on Saturdays or Sundays, you will receive your vouchers on Tuesday.
Day and time of your order Day your order will be received
Monday before 11am Tuesday before 1pm
Monday after 11am Wednesday before 1pm
Tuesday before 11am Wednesday before 1pm
Tuesday after 11am Thursday before 1pm
Wednesday before 11am Thursday before 1pm
Wednesday after 11am Friday before 1pm
Thursday before 11am Friday before 1pm
Thursday after 11am Saturday before 1pm
Friday before 11am Saturday before 1pm
Friday after 11am Tuesday before 1pm
Saturday any time Tuesday before 1pm
Sunday any time Tuesday before 1pm
Delivery Charges by Special Delivery
Special Delivery (orders £10 - £500) - £4.50
Special Delivery (orders £501 - £1,000) - £5.00
Special Delivery (orders £1,001 - £2,500) - £7.50
Please note that we cannot deliver on Sundays or Bank Holidays.
If there is no-one available to sign for the vouchers on arrival, a card will be left by the postman informing the occupant that an attempted delivery was made. The gift vouchers or gift cards will then be taken to the local Royal Mail Enquiry Office, where they will await collection by the recipient.
Royal Mail 1st Class (orders £10 - £50) - £1.00
Royal Mail 1st Class does not guarantee next day delivery and does not insure against loss.
If you opt to have your vouchers delivered by 1st Class post we cannot be held liable for their non-delivery/replacement.
Unless you are using our Special Delivery Service, please allow up to 3 working days for orders to be delivered.
We can deliver to any BFPO address and addresses in the Channel Islands and Scottish Isles. We are unable to deliver to any other International addresses. Please note that gift vouchers and gift cards are in sterling value and can only be spent in the UK.
Virgin Experience Days
Orders for Virgin Experiences will be passed to Virgin Experience Days who will process the order.
Orders for Virgin Experience Days will be despatched via Royal Mail first class post, within 3 working days.
Postage and packing charges for Virgin Experience Days is included in the product price shown on this website.
Please note that our maximum order value is £2,500 per order